Comparison
SurveySparrow made surveys conversational. Quitlo made them actual conversations.
Chat-like surveys improve completion. AI voice improves understanding.
SurveySparrow pioneered conversational (chat-like) survey interfaces for higher completion rates. But chat isn't voice.
Feature comparison
Feature
SurveySparrow
Quitlo
Conversational format
NPS/CSAT/CES surveys
AI voice follow-up
Offline surveys
Cancel flow widget
Slack integration
Ticket creation (Jira/Linear)
Stripe integration
Sentiment analysis
Pattern analytics
Starting price
Starting price
$79-$249/mo
$99/mo
What SurveySparrow does well
- Innovative conversational UI that improves completion rates
- Good template library for various survey types
- Offline survey capability for kiosks and events
- Multi-channel distribution
Where Quitlo differs
- AI voice follow-up for detractors and cancelled customers
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- One-click ticket creation from conversation insights
- Pattern analytics across all conversations
- 5-minute setup, no survey design required
Who should use what
Choose SurveySparrow if you
- Need offline survey capability for kiosks or in-person events
- Want chat-like survey UX for higher completion rates across many use cases
- Need a broad survey platform beyond retention
Choose Quitlo if you
- Want actual voice conversations that capture tone and emotion, not just chat-like text
- Need retention-specific intelligence with churn, NPS follow-up, and win-back
- Want native Slack summaries instead of Zapier workflows
- Need structured insights from AI voice conversations, not just survey responses
The Quitlo Difference
SurveySparrow tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
Chat-like surveys use text with a conversational feel. AI voice has actual phone conversations, capturing tone, hesitation, and emotional nuance that text can't.
SurveySparrow pioneered chat-like survey interfaces that improve completion rates through conversational UX. Quitlo takes the conversational concept further with actual AI voice conversations that capture emotional nuance beyond what text can convey.
For retention-focused NPS/CSAT/CES surveys, yes. SurveySparrow offers broader survey types, templates, and offline survey capabilities that Quitlo doesn't. Quitlo is purpose-built for SaaS retention insights with AI voice as the differentiator.
SurveySparrow ranges from $79-$249/mo depending on your plan. Quitlo starts at $99/mo and includes NPS/CSAT/CES surveys, AI voice follow-up, native Slack summaries, and ticket creation.
Quitlo takes about 5 minutes. Connect Stripe and you're live. SurveySparrow requires designing conversational surveys, configuring distribution, and setting up integrations, which takes more time upfront.
Quitlo has native Slack integration that delivers full structured summaries from voice conversations and surveys. SurveySparrow connects to Slack through Zapier, which requires additional setup and may not deliver the same depth of insight.
SurveySparrow's chat-like format does improve survey completion rates over traditional forms. However, Quitlo's AI voice conversations go further, capturing not just answers but tone, hesitation, and emotional context that even the best text-based conversation can't.
Related reading
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