Blog
Practical guides on reducing churn, understanding why customers leave, and building a retention strategy that works.
Churn & Retention
January 26, 2026
How to Reduce Churn in SaaS: Strategies That Actually Work
Actionable churn reduction strategies for SaaS companies. Covers onboarding, product-led retention, pricing, win-back campaigns, and exit interviews.
January 21, 2026
SaaS Churn Rate Benchmarks 2026: By Stage
Comprehensive SaaS churn rate benchmarks by company stage, vertical, pricing tier, and contract type. Monthly and annual benchmarks with industry data.
January 29, 2026
Churn Prediction: How SaaS Companies Spot At-Risk Customers
Learn how SaaS companies use churn prediction models to identify at-risk customers, and why prediction alone is not enough without understanding why they leave.
February 1, 2026
AI Churn Prevention: Why "Why" Beats "Who"
AI churn prevention tools focus on predicting who will leave. Learn why understanding why customers churn matters more, and how AI exit interviews fill the gap.
February 4, 2026
Why SaaS Customers Really Cancel (And How to Find Out)
Learn proven investigation techniques for uncovering why SaaS customers really cancel. Five Whys, timeline analysis, and conversation methods that go beyond exit surveys.
January 19, 2026
Subscription Cancellation Reasons: The Real Story
Discover the top SaaS subscription cancellation reasons and learn why surface-level surveys miss the real story. Includes data and actionable strategies.
January 31, 2026
Customer Win-Back Strategy: How to Re-Engage Lost Customers
Learn how to build a customer win-back strategy that re-engages churned customers. Timing, segmentation, channels, and why exit interviews drive better results.
January 30, 2026
Dunning Management: Recovering Failed Payments
Learn how dunning management recovers failed payments and reduces involuntary churn. Best practices for retry logic, dunning emails, and prevention.
NPS & Surveys
February 10, 2026
Best NPS Tools for SaaS in 2026
Compare the best NPS tools for SaaS in 2026. From standalone survey platforms to conversational AI, find the right NPS solution for your team size and goals.
February 7, 2026
Conversational NPS: Beyond the Score
Learn how conversational NPS turns a single score into actionable insights. Go beyond the number with AI-driven follow-up conversations that reveal the why.
January 27, 2026
NPS Detractors: What They Are and What to Do About Them
Learn what NPS detractors are, what they signal about your business, and proven strategies for converting detractors into loyal promoters over time.
January 22, 2026
NPS Detractor Follow-Up: The Complete Guide
Learn how to follow up with NPS detractors effectively. Covers timing, channels, scripts, and how AI voice conversations automate detractor outreach.
February 8, 2026
NPS Response Rates Are Dropping: What to Do
NPS response rates are declining across B2B SaaS. Learn why survey fatigue is growing and what alternatives deliver better customer insight at lower cost.
February 13, 2026
From NPS Score to Retention Strategy: A Framework
A practical framework for turning NPS data into retention actions. Segment respondents, identify patterns, build targeted interventions, and measure impact.
February 11, 2026
What Happens After NPS? Closing the Feedback Loop
Collected your NPS score? Here is what to do next: segment responses, prioritize follow-up, build action plans, and close the feedback loop effectively.
February 9, 2026
CSAT vs NPS: Which Survey Type for SaaS?
CSAT vs NPS explained for SaaS teams. Learn when to use each metric, their strengths and weaknesses, and why leading companies combine both for retention.
Exit Interviews & Feedback
February 6, 2026
AI Exit Surveys vs Traditional: Which Wins?
Compare AI exit surveys to traditional exit surveys. Learn about response rates, data quality, and when each approach works best for SaaS companies.
January 18, 2026
AI Exit Interviews: Why SaaS Customers Cancel
AI exit interviews replace low-response surveys with adaptive voice conversations that uncover why SaaS customers really cancel. Learn how they work.
January 23, 2026
Exit Survey Questions: Best SaaS Templates
Discover the most effective exit survey questions for SaaS companies. Categorized by type with ready-to-use templates and tips to maximize response quality.
February 12, 2026
Email Surveys Are Dying: What Comes Next
Email survey response rates are declining year over year. Learn what is replacing them: in-app micro-surveys, conversational surveys, and AI voice feedback.
January 28, 2026
Customer Feedback Loop: How to Build One That Works
Learn how to build a customer feedback loop that drives real change. Collect, analyze, act, and follow up to reduce churn and improve your product.
February 5, 2026
SaaS Customer Feedback: How to Collect It at Scale
A comprehensive guide to collecting SaaS customer feedback at scale. Learn channels, frameworks, and how AI enables depth without sacrificing volume.
February 2, 2026
Automated Feedback Calls: AI Voice vs Surveys
Learn how automated AI voice conversations replace traditional surveys for customer feedback. In-browser, opt-in, and structured. Not phone calls.
AI & Voice
January 24, 2026
AI Survey Tools: The 2026 Guide
Compare the best AI survey tools in 2026. Covers AI-enhanced surveys, AI-generated surveys, and conversational AI approaches for customer feedback.
February 15, 2026
AI Voice Interviews: Beyond Text Surveys
AI voice interviews capture richer customer feedback than text surveys. Learn how they work, key use cases, privacy considerations, and implementation.
February 3, 2026
Voice of Customer AI: How Conversations Beat Surveys
Discover how AI is transforming Voice of Customer programs. Learn why conversational AI captures richer, more actionable feedback than traditional surveys.
January 25, 2026
What Is a Voice of Customer Tool? Complete Guide
Complete guide to Voice of Customer (VoC) tools. Compare survey platforms, feedback widgets, social listening, and AI interview tools for B2B SaaS.
Strategy
February 14, 2026
Retention Intelligence vs Churn Analytics: A Guide
Retention intelligence focuses on why customers stay or leave. Churn analytics focuses on who and when. Learn why qualitative data changes retention outcomes.
January 20, 2026
Delighted Is Shutting Down: What to Do Next
Delighted by Qualtrics is sunsetting. Here is what to look for in a replacement and why this is a chance to upgrade your customer feedback approach.