AI Exit Interviews for B2B SaaS
Surveys Tell You WHAT.
A Conversation Tells You WHY.
Send NPS surveys. When customers score low, or cancel, our AI has a 2-minute voice conversation to find out why. The full story lands in Slack within minutes.
NPS tells you “3.” Quitlo tells you “3 because API timeouts are breaking my workflow. I'd stay if you fixed it.” Starting at $99/mo.
From engineers who built software for
AI:
“What made you give us that score?”
This is a live AI voice agent. Press play and speak. It will respond in real time.
Built for SaaS teams who want to know the real reason behind every score and every cancellation.
Replacing Delighted? Quitlo does everything Delighted did, plus AI voice follow-up. Free for 3 months.
How It Works
From score to story in minutes
Signal
Send NPS/CSAT surveys. Embed cancel page widget. Capture the score.
Depth
When it matters — cancellation, low NPS — AI has a 2-min voice conversation. Capture the real reason.
Action
Structured Slack summary: reason, sentiment, key quote, save opportunity, suggested action. One-click ticket creation.
Use Cases
Every retention moment, covered
Trigger
Customer cancels their subscription. Widget appears before final confirmation.
Conversation
“I noticed you're cancelling — would you be open to a quick two-minute call so we can understand what happened?”
“Sure. Honestly, my boss switched the whole org to HubSpot's enterprise deal. I had no say.”
“That makes sense. If there were team-level pricing, would that have changed anything?”
Slack Summary
CANCELLATION — Sarah K.
Sentiment: Frustrated but loyal
“My boss switched the whole org to HubSpot's enterprise deal. I had no say. If you had team-level pricing, I'd expense it separately and stay.”
Save opportunity: HIGH — Follow up with team pricing option within 24 hours
The Difference
One word vs. a retention strategy
Your exit survey says:
Why are you canceling?
Please select a reason below
One word. No context. No follow-up.
Quitlo says:
“My boss switched the whole org to HubSpot's enterprise deal. I had no say. If you had team-level pricing, I'd expense it separately and stay.”
The full story. Every time.
How We Compare
Not a survey. Not a platform. The missing layer.
Integrations
Connects to the tools you already use
Pipe insights straight into Slack, enrich your CRM, trigger workflows in Zapier. No CSV exports, no manual copy-paste.
Pricing
Surveys + voice conversations. Starting at $99/mo.
Signal
The score + the story
- NPS/CSAT/CES surveys
- 500 responses/mo
- 10 voice conversations/mo
- Slack alerts
- Basic analytics
Start free
Most PopularIntelligence
The full picture
- Everything in Signal +
- 100 AI voice conversations
- Cancel page widget
- Slack summaries + tickets
- Save opportunity detection
- Weekly action digest
Start free
Professional
The platform
- Unlimited everything
- CRM integration
- Custom playbooks
- Dedicated onboarding
Talk to us
Start Free — 50 Surveys + 10 Voice Conversations. No card required.
Common questions. Straight answers.
Quitlo doesn't cold-call anyone. For cancellations, the AI conversation happens in-browser: the customer is already on your cancel page and opts in. For NPS detractors, they click a link in a follow-up email and start the conversation themselves. Both are opt-in, which means the people who talk actually want to talk, and those are the conversations worth having.
Yes, always. The call opens with full disclosure: "Hi, this is an AI assistant calling on behalf of [your company]." Every customer can opt out instantly.
The AI is trained to de-escalate gracefully. If a customer is hostile or asks to stop, the call ends politely within seconds. Every call opens with full disclosure that it's AI, and customers can opt out instantly.
Natural and conversational. It doesn't sound robotic, and it doesn't follow a rigid script. It listens, adapts to what the customer says, and responds naturally.
Read-only access to subscription cancellation events. We never see payment details, card numbers, or billing amounts. We only need to know when someone cancels.
The standard conversation covers churn reason, sentiment, winback potential, and competitor intel. Need custom questions or different conversation types? The Intelligence plan ($349/mo) includes custom playbooks.
Your customers know why they left. Start listening.
50 surveys + 10 voice conversations. Free. No credit card required.
Start free →No credit card required · Running in 5 minutes · Cancel anytime