Comparison
Qualtrics surveys everything. Quitlo listens to the customers who left.
Enterprise XM made simple
Qualtrics is the enterprise experience management platform. Powerful for large organizations, but overkill for SaaS teams that need fast, actionable retention insights.
Feature comparison
Feature
Qualtrics
Quitlo
Survey depth
AI voice follow-up
NPS/CSAT/CES
Employee experience (EX)
Brand research
Statistical analysis
Cancel flow widget
Ticket creation (Jira/Linear)
Setup time
Slack integration
Starting price
Starting price
$150,000+/yr
$99/mo
What Qualtrics does well
- Deepest survey methodology and question library available
- Advanced statistical analysis and cross-program reporting
- Massive integration ecosystem for enterprise workflows
- Covers CX, EX, brand, and product research in one platform
Where Quitlo differs
- AI voice follow-up for detractors and cancelled customers
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- One-click ticket creation from conversation insights
- Pattern analytics across all conversations
- 5-minute setup, no implementation project
Who should use what
Choose Qualtrics if you
- Need enterprise-wide experience management across CX, EX, and brand
- Require advanced statistical analysis and academic-grade research tools
- Have budget for $150K+/yr and a 3-6 month implementation
- Need to cover employee experience and brand research alongside customer feedback
Choose Quitlo if you
- Run a SaaS business and want to understand why customers cancel
- Need AI voice conversations that capture the full story behind churn
- Want to be live in 5 minutes instead of 3-6 months
- Prefer $99/mo over a six-figure enterprise contract
The Quitlo Difference
Qualtrics tells you WHAT: a score, a checkbox, a category. Quitlo tells you WHY: a 2-minute AI voice conversation that captures the real reason.
Frequently asked questions
If you need enterprise-wide experience management across multiple business units with advanced statistical analysis, Qualtrics is the right tool. Quitlo is for SaaS teams focused specifically on retention insights.
Qualtrics is an enterprise experience management platform covering employee, customer, product, and brand research. Quitlo is a focused retention insights tool that uses AI voice conversations to understand why SaaS customers leave.
Qualtrics contracts typically start at $150,000+/year with multi-year commitments. Quitlo starts at $99/mo with no annual contract required, making it accessible for SaaS teams of any size.
Qualtrics implementations typically take 3-6 months with dedicated project teams. Quitlo takes about 5 minutes. Connect Stripe and you're live with AI voice conversations and surveys.
Qualtrics offers research-grade statistical analysis and cross-program analytics. Quitlo's analytics are focused specifically on retention patterns: churn reasons, sentiment trends, and competitive intelligence from voice conversations.
Yes. Some teams use Qualtrics for broad experience management and add Quitlo specifically for churn intelligence and detractor follow-up. Quitlo's Slack-first delivery means insights reach your team without logging into another platform.
No. Quitlo is designed for self-serve use by SaaS founders and small teams. There's no implementation project, no survey programming, and no need for a research operations team.
Related reading
Ready to hear why they really left?
50 surveys + 10 voice conversations. Free. No credit card required.