Comparison
ChurnZero manages accounts. Quitlo hears why they left.
CS platform, meet AI exit interviews
ChurnZero is a comprehensive customer success platform with health scores, playbooks, and journeys. Powerful for CS teams, but expensive, complex, and manual.
Feature comparison
Feature
ChurnZero
Quitlo
Platform type
AI voice follow-up
Health scores
Playbooks
NPS/CSAT surveys
Journey orchestration
Product usage tracking
Cancel flow widget
Ticket creation (Jira/Linear)
Setup time
Slack integration
Starting price
Starting price
$30,000+/yr
$99/mo
What ChurnZero does well
- Comprehensive CS platform with health scoring
- Journey orchestration for complex customer lifecycles
- Product usage tracking and engagement analytics
- Built for dedicated CS teams managing many accounts
Where Quitlo differs
- Automated voice intelligence vs manual CS playbook execution
- Instant post-churn insights vs ongoing dashboard monitoring
- 5-minute setup vs months of CS platform implementation
- Pattern analytics that surface systemic issues without analyst effort
- Structured Slack delivery: insights arrive where your team already works
Who should use what
Choose ChurnZero if you
- Have a dedicated CS team managing hundreds of accounts
- Need journey orchestration and product usage tracking
- Want predictive health scores based on behavioral data
- Need a full customer success platform, not just retention insights
Choose Quitlo if you
- Want to understand why customers actually left, in their own words
- Need automated retention insights without a dedicated CS team
- Want to be live in 5 minutes, not 3-6 months
- Prefer $99/mo over a $30K+/yr contract
The Quitlo Difference
ChurnZero gives your CS team dashboards and playbooks. Quitlo gives them the actual voice of the customer, automatically.
Frequently asked questions
They serve different needs. ChurnZero is a full CS platform for managing customer relationships at scale. Quitlo focuses specifically on understanding why customers leave through AI voice and surveys.
ChurnZero is a comprehensive customer success platform with health scores, playbooks, and journey orchestration for managing ongoing customer relationships. Quitlo is focused on AI-powered retention insights: understanding why customers leave through AI voice conversations.
ChurnZero typically starts at $30,000+/year and requires a dedicated CS team to operate. Quitlo starts at $99/mo and is designed for self-serve use, with no CS team or lengthy implementation needed.
ChurnZero implementations take 3-6 months with dedicated onboarding. Quitlo takes about 5 minutes. Connect Stripe and AI voice conversations are automatically triggered when customers cancel.
Quitlo doesn't use predictive health scores. Instead, it gives you direct conversation-based insights from customers who have already decided to leave. This tells you the actual reasons behind churn rather than predicting risk based on usage signals.
Yes. ChurnZero helps your CS team manage at-risk accounts proactively. Quitlo adds a layer of voice intelligence for customers who do cancel, with insights that can feed back into your ChurnZero playbooks and health score models.
No. ChurnZero is built for teams with dedicated customer success managers. Quitlo is designed for SaaS founders and small teams. The AI handles the conversations and delivers structured summaries to Slack automatically.
Related reading
Ready to hear why they really left?
50 surveys + 10 voice conversations. Free. No credit card required.